1. Introduction

Welcome to T-Space Mall (“T-Space”, “we”, “us”, or “our”), Singapore’s ultimate home and lifestyle destination located at 1 Tampines North Drive 1, T-Space Building, Singapore 528559. We are committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website at https://tspacemall.shop, interact with us in-mall, participate in our events, or engage with our marketing services. Please read this policy carefully.

2. Data Controllers & Responsible Parties

Your personal data is collected and managed jointly by the following entities:

2.1 T-Space Mall Group Buy Consortium

The T-Space Mall Group Buy Consortium manages collective group-buy programmes, promotional deals, and tenant co-marketing initiatives offered through T-Space Mall. As part of your participation in group buys, exclusive deal subscriptions, or consortium-linked promotions, your data may be shared with and processed by the Consortium.

2.2 Flow Media Singapore Pte Ltd

Flow Media Singapore Pte Ltd (UEN: to be inserted) is the appointed marketing and operations agency for T-Space Mall. Flow Media manages the T-Space Mall website, digital marketing, content production, email campaigns, lead generation, and tenant marketing programmes. As the data processor and co-manager, Flow Media handles personal data on behalf of T-Space Mall for these purposes.

For data protection enquiries, you may contact us at:

• Email: jonathan@flowmedia.sg
• Phone: (65) 9859 3458
• Address: 1 Tampines North Drive 1, T-Space Building, Singapore 528559

3. Personal Data We Collect

We may collect the following categories of personal data from you:

3.1 Information You Provide Directly

• Full name, email address, and mobile number
• Mailing and residential address (for delivery or renovation-related services)
• Home ownership status, renovation timeline, and budget range
• Preferences for home furnishings, renovation services, or lifestyle products
• Feedback, enquiries, or messages submitted via our contact forms or events
• Account registration details if you create a profile on tspacemall.shop

3.2 Information Collected Automatically

• Browser type, device type, and operating system
• IP address and geolocation data (approximate)
• Pages visited, links clicked, and time spent on tspacemall.shop
• Referral source (e.g., Google, Facebook, Instagram)
• Cookies, pixels, and similar tracking technologies (see Section 8)

3.3 Information From Third Parties

• Lead data passed from Facebook Ads, Google Ads, or other advertising platforms
• Referral data from partner tenants or event co-organisers
• Analytics data from platforms such as Google Analytics and Meta Pixel

4. Purposes of Collection and Use

We collect and use your personal data for the following purposes:

4.1 Marketing & Communications

• Sending you promotional emails, SMS, or WhatsApp messages about T-Space Mall events, deals, and group-buy opportunities
• Personalising content and advertisements based on your interests and browsing behaviour
• Running retargeting campaigns via Facebook, Instagram, Google, and other digital channels

4.2 Service Delivery

• Processing orders placed through tspacemall.shop
• Facilitating connections between you and T-Space tenant brands or interior designers
• Managing event registrations, RSVPs, and expo attendance

4.3 Group Buy & Consortium Activities

• Matching you to relevant group-buy deals coordinated by the T-Space Mall Group Buy Consortium
• Communicating consortium-exclusive promotions and bundle savings

4.4 Analytics & Improvement

• Analysing website usage patterns to improve user experience
• Measuring the effectiveness of our marketing campaigns
• Conducting research and surveys to understand your home living needs

4.5 Legal & Compliance

• Complying with applicable laws and regulatory requirements in Singapore
• Resolving disputes, investigating complaints, and enforcing our terms

5. Disclosure of Your Personal Data

We may share your personal data with the following categories of recipients:

5.1 Within Our Group

Your personal data is shared between T-Space Mall Group Buy Consortium and Flow Media Singapore Pte Ltd for the purposes described in this policy.

5.2 T-Space Mall Tenants & Partners

When you express interest in specific products or services offered by a tenant brand within T-Space Mall, we may share your contact details with that tenant to follow up on your enquiry. You will be informed at the point of data collection if this applies.

5.3 Third-Party Service Providers

We engage trusted third-party providers to support our operations. These may include:

• Email marketing platforms (e.g., Mailchimp, Klaviyo)
• CRM and customer management tools
• Payment gateways and e-commerce platforms
• Analytics and advertising platforms (e.g., Google Analytics, Meta Ads Manager)
• SMS and messaging service providers
• IT infrastructure, cloud hosting, and cybersecurity vendors
• Event management and registration platforms

 

All third-party providers are contractually obligated to handle your data in accordance with the PDPA and our data protection requirements. They are prohibited from using your data for any purpose beyond what is necessary to deliver services to us.

5.4 Legal & Regulatory Authorities

We may disclose your personal data to law enforcement agencies, government regulators, or courts where required by law or to protect our legal rights.

6. Consent and Your Rights

By providing your personal data to us, you consent to its collection, use, and disclosure as described in this Privacy Policy.

6.1 Withdrawal of Consent

You have the right to withdraw your consent to our use of your personal data at any time. Withdrawal of consent may affect our ability to provide you with certain services or information. To withdraw consent, please contact us at jonathan@flowmedia.sg with the subject line “Withdraw Consent”.

6.2 Access and Correction

Under the PDPA, you have the right to request access to your personal data held by us, and to request corrections if the data is inaccurate or incomplete. To make such a request, please contact us in writing at the contact details in Section 2.

6.3 Opt-Out of Marketing

You may unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link in any of our emails. For SMS or WhatsApp marketing, you may reply “STOP” to opt out.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general:

• Marketing and lead data: retained for up to 3 years from last interaction
• Transaction and order data: retained for up to 7 years for accounting and legal compliance
• Event registration data: retained for up to 1 year after the event

Once personal data is no longer required, we will securely destroy or anonymise it.

8. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience and to support our advertising activities. These include:

• Essential cookies: required for the website to function properly
• Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant advertisements (e.g., Meta Pixel, Google Ads)

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Security of Personal Data

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmitted via our website
• Access controls limiting data access to authorised personnel only
• Regular review of our data protection practices

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We encourage you to exercise caution when sharing personal information online.

10. Transfer of Personal Data Overseas

We may transfer your personal data to recipients outside Singapore in connection with our use of third-party platforms and service providers (e.g., cloud hosting, email, advertising platforms). Where such transfers occur, we will ensure that comparable standards of data protection are applied in accordance with the PDPA’s requirements on overseas transfers.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately so we may delete the relevant information.

12. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

T-Space Mall / Flow Media Singapore Pte Ltd

• Attn: Data Protection Officer
• Address: 1 Tampines North Drive 1, T-Space Building, Singapore 528559
• Email: jonathan@flowmedia.sg
• Phone: (65) 9859 3458
• Website: https://tspacemall.shop

 

We will endeavour to respond to all data protection enquiries within 10 business days.